Funeral Support UK (FSUK)

Last updated: 21 November 2025

Funeral Support UK (“FSUK”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or become a member of our organisation.

By accessing this website or joining FSUK, you agree to the practices described in this Privacy Policy.

1. Who We Are

Funeral Support UK (FSUK) is a non-profit organisation registered in the United Kingdom, supporting community members with funeral expenses through shared contributions.

Website: https://funeralsupport.org.uk
Email: info@funeralsupport.org.uk
Address: 167-169 Great Portland Street, London, W1W 5PF

We act as the Data Controller in relation to your personal data.

2. Information We Collect

We collect personal information to manage memberships, process claims, contribute to funerals, and operate our website effectively.

2.1 Information You Provide Directly

This may include:

Full name
Date of birth
Address and postcode
Email address
Phone number
Passport/ID details
Beneficiary details (next of kin)
Payment details (membership fee/contribution records)
Death certificate and documents required for claims
Bank account details (for claim payments)

2.2 Automatically Collected Information

When you visit our website, we may collect:

IP address
Browser type & version
Device information
Pages viewed
Cookies (see Cookie section below)

2.3 Donations & Payments

When you donate or pay membership fees, we may collect:

Payment confirmations
Transaction IDs
Donation amounts

All payments are processed securely through third-party payment providers.

3. How We Use Your Information

We use your personal data for the following purposes:

To create and manage your FSUK membership
To verify your identity when needed
To notify you about member funeral contributions
To process claims payable to your registered beneficiaries
To maintain accurate membership and contribution records
To contact you for important updates or notifications
To prevent fraud and verify death certificates with local councils
To comply with UK legal and regulatory requirements
To improve the website and user experience
To process donations and allocate funds as per our Donation Policy

We do not use your data for advertising, selling, or profiling.

4. Lawful Basis for Processing

Under UK GDPR, FSUK processes your personal data using the following lawful bases:

Contractual necessity – to manage your membership and pay claims
Legal obligation – to comply with UK laws
Consent – optional communications or marketing
Legitimate interests – to verify information and prevent fraud

You may withdraw consent at any time by contacting us.

5. How We Share Your Information

We do not sell, rent, or trade your personal data.

We may share information only when necessary:

5.1 With Trusted Partners

For example:

Payment processors (e.g., Stripe, bank transfers)
Website hosting and security providers
IT support partners
Verification checks with relevant UK local councils

5.2 When Required by Law

We may disclose personal data:

To comply with legal obligations
To prevent fraud
To assist police investigations

5.3 Beneficiary Claims

When processing a claim, FSUK may require:

ID of the deceased
Death certificate
ID of registered beneficiaries

All documents are handled securely and destroyed after the claim is completed.

6. Data Retention

We retain your personal information only as long as necessary to:

Maintain your membership
Process contributions
Complete funeral claims
Comply with legal requirements

After a claim is processed:

All supporting documents (IDs, death certificates, forms) will be securely destroyed.
FSUK will keep only the essential record, which includes:
- Death certificate copy
- Amount paid to the beneficiary

7. How We Protect Your Information

We take data security seriously and use multiple measures to protect your information:

Secure servers & SSL encryption
Restricted admin access
Encrypted backups
Regular website security monitoring
Secure document destruction procedures
Strict internal data handling policies

Despite strong security practices, no system is 100% risk-free, but FSUK takes all reasonable steps to minimise risks.

8. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Correct incorrect or incomplete information
Request deletion of your data (where applicable)
Restrict processing of your data
Object to certain types of processing
Transfer your data to another organisation
Withdraw consent at any time

To exercise these rights, contact us at:
📧 info@funeralsupport.org.uk

9. Cookies

Our website uses cookies to:

Improve user experience
Enable essential website functions
Analyse website traffic

You can control or disable cookies through your browser settings.
For full details, please see our Cookie Policy (I can create this for you).

10. Children’s Privacy

Children may be registered as members by their parents/guardians.
We do not knowingly collect data from children without parental consent.

11. Links to External Websites

Our website may contain links to third-party websites.
FSUK is not responsible for the privacy practices or content of these websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Changes will be posted on this page with an updated revision date.
Continued use of our website or services indicates that you accept the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

📧 info@funeralsupport.org.uk
📍 167-169 Great Portland Street, London, W1W 5PF
📞 +44 7822 897623